Assurance
Handover is the start of the operating relationship.
Every installation can be wrapped in a service level agreement sized to how critical the space is to the business.
Service Tiers
Matched to how critical the room is.
| Service element | Essential | Advanced | Managed |
|---|---|---|---|
| Help desk hours | Business hours | Extended hours | 24 / 7 |
| Remote response | Next business day | Within 8 working hours | Within 4 hours |
| On-site response | Within 3 business days | Next business day | Within 24 hours |
| Preventive maintenance | 1 visit per year | 2 visits per year | 4 visits per year |
| Remote monitoring | — | Included | Proactive alerting |
| Firmware & software | On request | Scheduled updates | Fully managed |
| Spares provision | — | Critical spares held | Spares pool + loan units |
| Reporting | Annual summary | Quarterly report | Monthly report + review |
Indicative service tiers. Final inclusions and response targets are set by your signed agreement.
Help desk and escalation
How incidents are logged, prioritised, updated and closed, with a named escalation path.
Remote monitoring
Device health and proactive alerting, where the installed platform and agreement allow it.
Preventive maintenance
Inspection, cleaning, testing, calibration checks and issue reporting on a scheduled visit.
Firmware and software management
Compatibility review, planned updates, rollback considerations and change records.
Spares and loan equipment
Critical-spares planning based on system risk and agreed coverage.
Service reporting
Incidents, response performance, recurring issues, asset condition and improvement recommendations.
Systems we did not install
An audit route for inherited estates, subject to technical assessment before any cover is offered.
Start a Project
Send us the room. We'll send back the design.
A single boardroom or a multi-site programme. Share the brief and we will come back with a considered approach, the right team and a clear route to delivery.